Help with an account or student record

For assignments, Student IDs, PIN resets, corrections or removal of a student record, contact the teacher or academy that created the account. They can verify the parent or guardian before making a change.

Parents and guardians

You may ask the enrolling academy to explain, correct or delete the information held for your child, or to stop future participation. Do not send identity documents through an unverified message or public chat.

Camera questions

A camera check can be requested only for an approved live competition. The current platform provides a local preview and does not record, upload or store camera video or audio. A student can leave before enabling the camera and contact the teacher for an alternative.

Urgent safety issue

Stop using the affected account and inform the responsible academy and platform owner. Include only the Student ID and a short description; never include the student PIN, password, OTP, Aadhaar number or other identity documents.